utility company supplies the unit/development?
Landlord been notified? In writing?
have tenants been told about the problem?
emergency responders involved? Police/Fire/Rescue? Red Cross?
tenants need emergency shelter? Elderly? Disabled? Children? Pets?
The basics 1. If the problem is a breakdown of heating system, landlord is responsible to repair. To speed the repair process, tenants may
seek a motion to compel repairs under ORC 5321.07
written notice to landlord
contact attorney or the court staff and ask for help to file emergency motion to compel
get court order (and maybe assistance with emergency shelter or rent abatement)
seek assistance of code enforcement (or local government generally) to order/urge/monitor repair process
get media to pay attention to the problem. TV likes this kind of story because there are nice visuals. LINK
2. If the problem is non payment shut off and landlord pays the utility supplier, then...tenants can contact Public Utilities Commission of Ohio Under PUCO regulations, service can be restored and tenants deposit next rent with local court in order to pay the outstanding utility bill. More here.
3/ If the problem is a non payment shut off and the tenant failed to pay the bill, then tenant should talk to the utility company about public assistance programs which might be able to get service reconnected. More info here.
NOTE: Customers of Rural Cooperatives and Third Party resellers are not eligible for public benefit progams like PIPP +