NO means NEXT...Help the consumer climb the Ladder of Responsibility
In the public housing system that chain
of command is a. property manager b. PHA director c. HUD Public
Housing Hub (in Cleveland) d. HUD IG office or HUD Deputy Assistant
Secy (DAS) for Public and Indian Housing (PIH) of HUD
In the HCV universe that chain of
command is a. property manager b. PHA that issued the voucher c.
HUD Public Housing Hub (in Cleveland) or DAS of HUD Public and Indian
In the privately owned, HUD assisted
housing: a. Property manager, Regional manager b. Assisted Housing
Services Corporation*, c. HUD MF Hub in Columbus
In Low Income Housing Tax Credit properties, Ohio Housing Finance Agency
can sometimes be of assistance, but start with the property manager.
In private, unassisted housing: a.
property manager, regional manager or owner (whoever receives the rent)
Some rules of thumb 1. Site managers almost never have any real authority (exception: site manager is owner's older sister!) 2. Decision makers within a management company hid behind site managers.
Discovering the ladder rungs... 1. Ask the housing intermediary (HUD, USDA, OHFA, ODOD, ODMH, ODD): "Who is your point of contact in this company?" 2. google'm: many management companies have pretty well documented websites where you can identify principal staff people. don't send to anonymous email addresses, eg. firstname.lastname@example.org.