conflict resolution

Sometimes service or information providers can help each party resolve the dispute

Source of conflict	Possible resolution	In real life
disagree about the facts of a situation	submit to a neutral fact finder	this is what happens in court
hurt feelings	help each party articulate her/his feelings (maybe use written statements) and negotiate apologies and remedial steps
bringing in problems from outside the llt relationship	help each party identify the fact that the other issue doesn't belong in the LL-T dispute.	tenants sometimes have unrealistic ideas about what a landlord can do
doesn't understand rights/duties	explain who LL or T duties apply to the situation	often just giving information can help
bluffing, hoping the other party doesn't understand rights and duties	help both parties see the costs and benefits of continuing the dispute vs. resolving the dispute	sometimes it's not who is right that solves the problem, it is cost v. benefit.

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